Refund policy

Last Updated: [November 2025]

Due to the nature of raw human hair, ALL SALES ARE FINAL.

For sanitary, safety, and quality-control reasons, we do not offer:

• Refunds

• Returns

• Exchanges

• Order cancellations

This applies to:

Raw Bundles

Wigs

Closures & Frontals

Preorders

Sale Items

Digital Products

If the wrong item was received, you must contact us within 48 hours of delivery with:

• Your order number

• Photos of the packaging

• Photos of the item

We will investigate and resolve the issue as quickly as possible.